Our Policies

Clear guidelines to ensure a smooth and transparent shopping experience

Delivery & Shipping Policy

We pride ourselves on fast and reliable deliveries to get your beauty essentials right to your doorstep.

  • Within Accra: Orders are delivered within 24–48 hours. Same-day delivery is possible if your order is placed by 8:00 a.m. and the product is available.
  • Outside Accra (Other Regions): Orders are delivered within 72 hours maximum.

Delivery Fees

  • Within Accra: ₵35 – ₵40
  • Outside Accra: Flat rate of ₵50

We always strive to ensure you receive your order quickly, safely, and in perfect condition.

Return Policy

Due to the nature of skincare and cosmetics, we do not accept returns for safety and hygiene reasons.

However, if there is a mistake from our end—such as receiving the wrong item, wrong size, or a mix-up with your order—we will happily make it right at no extra cost to you.

Refund Policy

At Brainys Skincare, we maintain a strict no-refund policy. Once an order has been placed and confirmed, it cannot be refunded under any circumstances.

We kindly ask that you review your order carefully before completing your purchase.

Thank you for your understanding and for trusting Brainy with your beauty journey.

Have Questions?

If you have any questions about our policies, feel free to reach out to our customer service team.

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